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Cancellation Policy
Booking Policy To book a consultation with FLOT Media, clients are required to schedule an appointment in advance through our online booking system or by using the contact form at the bottom of our home page. Upon booking, clients will receive a confirmation email with the details of the consultation and the contact information of the consultant. Cancellation and Rescheduling Policy Clients can cancel or reschedule their consultation without any penalty up to 12 hours before the scheduled time. Cancellations or rescheduling requests must be made via our online system or by contacting your consultant directly via phone or email. Late Cancellations and Rescheduling: If a client fails to cancel or reschedule their appointment within the 12-hour window, a reschedule fee will apply. This fee will be deducted from the final bill for any subsequent services rendered or forfeited if no further services are confirmed. Consultation Process At the scheduled consultation time, the consultant will contact the client via phone. It is the client's responsibility to be available at the time of the call. The consultant will wait for a maximum of 5 minutes. If the client does not respond within this time, the consultation will be considered as missed. Missed Consultations Missed consultations due to the client's non-availability within the 5-minute window will not be rescheduled free of charge. The reschedule fee mentioned above will be charged if another consultation is requested. Waitlist Policy In the event that our consultants are fully booked, clients have the option to be placed on a waitlist. Clients on the waitlist will be contacted on a first-come, first-served basis as soon as an opening becomes available. Clients are encouraged to provide multiple contact methods to ensure they can be reached promptly when a slot opens up. These policies are designed to ensure efficient and effective service while respecting the time of both our consultants and clients. Please ensure all contact information is accurate and up-to-date to avoid any missed appointments.
Contact Details
9548820202
info@flotmedia.com
1445 Woodmont Lane Northwest #3535, Atlanta, GA 30318, USA